FAQ

Frequently Asked Questions

How long does it take to customise a jewellery?


The crafting process takes about 6 to 8 weeks, depending on the complexity of the design. All of our creations are handcrafted from scratch by artisans who take immense pride to strive perfection in their craftsmanship. We therefore do not advise rushing the process at the expense of compromising workmanship.




How much does it cost to create a jewellery piece?


Pieces commissioned within our capsule collections are typically kept within $2,000. As for bespoke pieces, we prefer to work within a price point provided by you. We believe that it is important you feel comfortable with the price you pay. Prices can vary vastly according to the quality and size of gems, as well as the sophistication of design. As a gauge, bespoke pieces typically start from $2,500.




How can I be assured of the quality of your pieces?


We endeavour to always provide the optimal quality within a given price point. And we take great pride at it. All our diamonds and gemstones, including the melee setting sizes, go through a rigorous process of screening for quality. We check for good colour, clarity and cut in each gemstone we use. During the crafting process, our artisans also strive to hand craft each piece to perfection. All Gems Origin's creation are intricate in craftsmanship. We never compromise on quality as we believe jewellery is an investment. And our creations must hold their value, and appreciate over generations.




Is there warranty?


Each creation is protected against factory defects within a period of 6 months. Should repairs be required, it will be assessed on a case-by-case basis.




Do you offer resizing service?


Yes, we offer complimentary resizing service on the first resize.




What is the payment schedule like for customised services?


The customisation service starts with a non-obligatory consultation. We also do not charge for our gem sourcing services. Once we have decided on the gems, we will require a 40% deposit to start the design and crafting process. We will collect the remaining 60% upon collection of your jewellery piece. As we want you to be comfortable with paying for your jewellery piece, we are willing to explore alternative payment schedules that may work better for you.




What are my payment options?


We accept payment by PAYNOW, Credit or Debit Card via Paypal, or bank transfer.
All PAYNOW and bank transfer payments are eligible for a discount.
Do get in touch with us at hi@gemsorigin, or whatsapp us directly at +65 89280592 with the item name if you'd prefer to make payment via PAYNOW or bank transfer.




Are the diamonds and gemstones natural?


Yes. At Gems Origin, we only work with natural diamonds and gemstones. We do not use any simulated or synthetic diamonds or gemstones. As we've always insist on selecting every diamond and gemstone we set into our jewellery pieces, you can also be assured of the quality you get.




Do you work with silver or stainless steel?


No. As we handcraft only fine jewellery, we only work with 18K gold (white, yellow or rose), and platinum.