Frequently Asked Questions
How long does it take to customise a jewellery?
The crafting process takes about 6 to 8 weeks, depending on the complexity of the design. All of our creations are handcrafted from scratch by artisans who take immense pride to strive perfection in their craftsmanship. We therefore do not advise rushing the process at the expense of compromising workmanship.
How much does it cost to create a jewellery piece?
Pieces commissioned within our capsule collections are typically kept within $2,000.
How can I be assured of the quality of your pieces?
We endeavour to always provide the optimal quality within a given price point. And we take great pride at it.
Is there warranty?
Each creation is protected against factory defects within a period of 6 months.
Do you offer resizing service?
Yes, we offer complimentary resizing service on the first resize.
What is the payment schedule like for customised services?
The customisation service starts with a non-obligatory consultation. We also do not charge for our gem sourcing services. Once we have decided on the gems, we will require a 40% deposit to start the design and crafting process. We will collect the remaining 60% upon collection of your jewellery piece.
What are my payment options?
We accept payment by PAYNOW, Credit or Debit Card via Paypal, or bank transfer.
All PAYNOW and bank transfer payments are eligible for a discount.
Are the diamonds and gemstones natural?
Yes. At Gems Origin, we only work with natural diamonds and gemstones. We do not use any simulated or synthetic diamonds or gemstones. As we've always insist on selecting every diamond and gemstone we set into our jewellery pieces, you can also be assured of the quality you get.
Do you work with silver or stainless steel?
No. As we handcraft only fine jewellery, we only work with 18K gold (white, yellow or rose), and platinum.